Refund policy

Real talk: we want you to love your Pretty Frank. If it's not working out, we'll make it right. You have 30 days from the day your order lands to start a return.

How to start Email us at support@prettyfrank.com and we'll get you sorted. If we approve your return, we'll send instructions on where to send your return to. Anything shipped back without checking in first can't be accepted, so reach out before you ship.

Damaged, defective, or just plain wrong? Give your order a once-over the moment it arrives. If anything's damaged, defective, or not what you ordered, email us right away and we'll fix it. No hassle, no runaround.

Refunds Once your return is approved, we'll refund your original payment method within 10 business days. Your bank or card company may need a little extra time to post it. If it's been more than 15 business days since we approved your refund and it's still a no-show, email support@prettyfrank.com and we'll chase it down.

Questions? We're Pretty Frank — email support@prettyfrank.com anytime and we'll give it to you straight.